We offer a 3 to 10-year warranty on our products
We stand behind the quality of our products. That is why, as the manufacturer, we give you a guarantee in addition to your statutory rights when you register your product with us: 3 years on all Jaimie Jacobs products, wherever you bought them, and 10 years on wallets, card holders and key cases bought directly in our online shop.
Your statutory rights remain unaffected
Independently of this guarantee, as a consumer you have statutory rights against the seller if the goods are defective (legal guarantee of conformity: under EU law at least two years from delivery, longer in some countries; repair or replacement and, under the statutory conditions, price reduction, withdrawal from the contract and damages). These rights are free of charge, apply even without registration and are not restricted by our guarantee. You will find an overview of these rights in the EU legal guarantee notice at the end of this page.
Who gives the guarantee
Jaimie Jacobs GmbH, Widenmayerstr. 23, 80538 Munich, Germany
Email: info@jaimiejacobs.com · Phone: +49 7931 968 00 96
Register your product
The guarantee applies when you register your product with us after purchase. Registration is done via our registration form and is free of charge. We need your name, your email address, the product and your order number or date of purchase.
Which products and for how long
Jaimie Jacobs wallets, card holders and key cases
3-year guarantee from the date of purchase, even if you bought the product on Amazon, eBay or from a retailer.
If you bought the product directly in our own online shop (not via Amazon, eBay or a retailer), the guarantee is 10 years from the date of purchase. The order number or invoice from our shop is sufficient proof.
All other Jaimie Jacobs products (for example backpacks and watches)
3-year guarantee from the date of purchase, regardless of where you bought the product.
Products of other brands
We do not give a guarantee of our own on products of other brands. The legal guarantee of conformity against the seller applies.
What the guarantee covers
We guarantee that your product will last for the entire guarantee period under normal use. If a material or workmanship defect appears during this period, we will repair the product free of charge or, at our discretion, replace it with an equivalent product or, if it is no longer available, with a comparable current model. The guarantee period continues to run unchanged.
The guarantee is attached to the product itself. Anyone who received the product as a gift can also use it, provided the product is registered. We only need proof of purchase (invoice, order number or gift receipt).
What the guarantee does not cover
Normal wear and tear and signs of use, in particular patina, colour changes, scratches and abrasion of the leather as well as reduced tension of the elastic band after years of daily use; damage caused by improper use, overloading, moisture, chemicals, heat, force or accidents; damage caused by your own repair attempts, modifications or engravings not carried out by us; loss or theft.
How to make a guarantee claim
Write to us at info@jaimiejacobs.com with your order or invoice number, a short description and photos of the problem. On working days we usually reply within 24 hours.
If the product needs to be sent in, we will send you a return label. We cover the costs of sending it in and returning it to you.
Where the guarantee applies
The guarantee applies worldwide. The law of the Federal Republic of Germany applies; mandatory consumer protection provisions of the country in which you habitually reside remain unaffected.
Last updated: 27 September 2026
Your legal guarantee rights
