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Shipment & Delivery

We ship our goods with our logistic partner Deutsche Post.

 

All our goods are shipped out of Germany and we deliver to the following countries below within the European Union. Please note that the indicated delivery times are only estimates from our logistics partner Deutsche Post. These are based on average delivery times to those countries. Since we depend on the service rendering of our logistic partner we cannot guarantee those delivery times. 

Country Est. deliver time
Austria 2 - 4 Business Days
Belgium 2 - 4 Business Days
Bulgaria 5 - 7 Business Days
Croatia 2 - 5 Business Days
Cyprus 3- 15 Business Days
Czech Republic 2 - 4 Business Days
Denmark 2 - 4 Business Days
Estonia 3 - 5 Business Days
Finland 3 - 6 Business Days
France 2 - 4 Business Days
Germany 2 - 4 Business Days
Greece 6 - 8 Business Days
Hungary 3 - 5 Business Days
Ireland 2 - 4 Business Days
Italy 3 - 7 Business Days
Latvia 4 - 6 Business Days
Lithuania 4 - 6 Business Days
Luxembourg 2 - 4 Business Days
Malta 4 - 8 Business Days
Netherlands 2 - 4 Business Days
Poland 2 - 4 Business Days
Portugal 4 - 6 Business Days
Romania 4 - 6 Business Days
Slovakia 3 - 5 Business Days
Slovenia 2 - 4 Business Days
Spain 3 - 5 Business Days
Sweden 2 - 5 Business Days
United Kingdom 3 - 5 Business Days

Currently we are unable to offer shipment to countries that are not included in the list above. 

Returns

If you are not completely satisfied with your purchase, we will offer you a refund within 30 days of purchase, provided that the item is in its original, unused condition and packaging. To make a request, please contact us at:  info@jaimiejacobs.com
We will do our best to respond to your inquiry within 48 hours.

Please include the following information in your email:

  • Date of purchase
  • Order number
  • Product purchased (including product name, color and quantity)
  • Reason for requesting a return (if the product is defective, please include a photo of the damage)
  • Full name and email address where we can best reach you

We are unable to provide free return shipping at this time. Hence you will bear the costs for the return shipping. 

Returns will be credited to the original form of payment.

After 30 days, we cannot accept returns or exchanges for any reason other than issues in manufacturing. 

Contact us

If you have any questions regarding our products, shipment or returns then please write us an email to info@jaimiejacobs.com