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Shipment & Delivery

We ship our goods with our logistic partner Deutsche Post.

 

All our goods are shipped out of Germany and we deliver to the following countries below within the European Union. Please note that the indicated delivery times are only estimates from our logistics partner Deutsche Post. These are based on average delivery times to those countries. Since we depend on the service rendering of our logistic partner we cannot guarantee those delivery times. 

CountryEst. deliver time
Austria2 - 4 Business Days
Belgium2 - 4 Business Days
Bulgaria5 - 7 Business Days
Croatia2 - 5 Business Days
Cyprus3- 15 Business Days
Czech Republic2 - 4 Business Days
Denmark2 - 4 Business Days
Estonia3 - 5 Business Days
Finland3 - 6 Business Days
France2 - 4 Business Days
Germany2 - 4 Business Days
Greece6 - 8 Business Days
Hungary3 - 5 Business Days
Ireland2 - 4 Business Days
Italy3 - 7 Business Days
Latvia4 - 6 Business Days
Lithuania4 - 6 Business Days
Luxembourg2 - 4 Business Days
Malta4 - 8 Business Days
Netherlands2 - 4 Business Days
Poland2 - 4 Business Days
Portugal4 - 6 Business Days
Romania4 - 6 Business Days
Slovakia3 - 5 Business Days
Slovenia2 - 4 Business Days
Spain3 - 5 Business Days
Sweden2 - 5 Business Days
United Kingdom3 - 5 Business Days

Currently we are unable to offer shipment to countries that are not included in the list above. 

Returns

If you are not completely satisfied with your purchase, we will offer you a refund within 30 days of purchase, provided that the item is in its original, unused condition and packaging. To make a request, please contact us at: info@jaimiejacobs.com
We will do our best to respond to your inquiry within 48 hours.

Please include the following information in your email:

  • Date of purchase
  • Order number
  • Product purchased (including product name, color and quantity)
  • Reason for requesting a return (if the product is defective, please include a photo of the damage)
  • Full name and email address where we can best reach you

We are unable to provide free return shipping at this time. Hence you will bear the costs for the return shipping. 

Returns will be credited to the original form of payment.

After 30 days, we cannot accept returns or exchanges for any reason other than issues in manufacturing. 

Contact us

If you have any questions regarding our products, shipment or returns then please write us an email to info@jaimiejacobs.com