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If you are not completely satisfied with your purchase, we will offer you a refund within 30 days of purchase, provided that the item is in its original, unused condition and packaging. To make a request, please contact us at:  info@jaimiejacobs.com
We will do our best to respond to your inquiry within 48 hours.

Please include the following information in your email:

  • Date of purchase
  • Order number
  • Product purchased (including product name, color and quantity)
  • Reason for requesting a return (if the product is defective, please include a photo of the damage)
  • Full name and email address where we can best reach you

We are unable to provide free return shipping at this time. Hence you will bear the costs for the return shipping. 

Returns will be credited to the original form of payment.

After 30 days, we cannot accept returns or exchanges for any reason other than issues in manufacturing.